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Questions about your order? Here's how to get answers.

Please read the information below, you may find answer to your questions.

Important Notice: We have moved to a new improved system on 9/22/11. To check status of you r order prior to 9/22/11 please click here  http://www.savonscrubs.com/landau/ORDERLOGIN.html

Customer Service:

Toll Free: 877-461-1042

Phone: 951-461-1042

Fax: 866-697-6612

Email: orderstatus@nextscrubs.com

 

We are committed to providing you with quality customer service, whether for stock check questions, order inquiries or return/refund process. If you have a question or a problem that this site doesn't address, please feel free to contact us by phone 877-461-1042 or email orderstatus@nextscrubs.com (Monitored Monday-Friday 9am to 6pm)

How do I check status of an order?

Please click here if the order is placed at www.nextsrubs.com (Landau, Grey's Anatomy or Urbane items)

Please click here if the order is placed at www.savonscrubs.com (For Dickies items)

Please click here if the order is placed at www.savonscrubs.com (For Wink or Mary Engelbreit items)


How much time it takes to receive an order?

All orders placed online are processed within 24 hours. You will be notified through email that your order has been processed within our system. Most orders are delivered within 5-8 business days.

Most shipments that originate through our Mississippi and California warehouses, we will provide tracking information. Please contact our Customer Service Dept. and will get the most up-to-date delivery information for you.

Do you ship to Alaska or Hawaii?

We also ship to Alaska, Hawaii with additional shipping charges.

Do you ship to PO Box?.

We also ship to PO BOX if you select the appropriate USPS option. Fedex or UPS won't deliver to PO Box.

Do you ship internationally?

European and Canadian customers, please select "International Shipping" option at the time of placing order.  Free Shipping option does not apply for Canadian or other international orders.  Please use Google Check or Paypal..  We do not accept international order unless paid by Google Checkout or Paypal.


 Where and how to return/exchange my order/item(s)?

Customers are offered a 30 days money-back satisfaction guarantee, if returned within 30 days of receipt of shipment in the original shape and with all TAGS & BAGS. Please follow the steps below to ensure a full refund (Less Original Shipping Charges.  If we goofed up the order and ship wrong items, we will bear the cost of shipping for both ways.

 

  • Email us to get a RMA# (Click here to email) It may take upto 24Hrs to get Return Authorization Code.
  • Include a copy of the shipping document stating why the item is being returned.
  • With the tags ON, put the items back into packaging with all the papers and packing material associated with the order.
  • Mail via the carrier of your choice with delivery confirmation.
  • Return to the following address:
    Savon Scrubs
    40685 California Oaks Road, Suite A
    Murrieta CA 92562
    RMA#_______________________

Sorry! we do not do exchanges at this time.  To exchange an item, please re-order.  Shipping is free for orders over $50.

Refunds are processed within 30 days after the return merchandise is received back in original re-sellable condition. Please allow at least 1 billing cycle for funds to show up back on the card.

If there's any backorder item which is not available to ship or has been discontinued by manufacturer, we will notify you, immediately issue a refund  back to the card. If you do not see a refund for discontinued backorder item, please contact us by phone or email.

<!!> Items returned without RMA#, worn excessively, without Tags and Original packaging,  or washed will be treated as abandoned and will not be eligible for refund.

Personalized items, Collegiate Scrubs, Lab coats with monogramming are not returnable.  Shipping and handling charges are not refunded on returned items. Items must be returned to us postpaid (insure it for your own benefit); Returned merchandise must not be used or altered in any way.



Damaged Shipments or Errors on Invoice:

Sometimes merchandise is damaged in shipping and once in a while, we make a mistake and pull the wrong item. If you receive your order and it has been damaged in some way or we have goofed, please call us immediately. Have your invoice copy available. Do not ship the damaged or mislabeled items back without getting an authorization either by email or by phone.

Returns for should be sent to:

Sav-On Scrubs
40685 California Oaks Road, Suite A.
Murrieta, CA 92562

Thanks for being a Next Scrubs customer!

 
 
 
SHOPS: Landau Scrubs Urbane Scrubs

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The posting of any such elements on this Web Site does not constitute a waiver of any right in such elements. You do not acquire ownership rights to any such elements viewed through this Web Site. Except as otherwise provided herein, none of the these elements may be used, copied, reproduced, distributed, republished, downloaded, modified, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without Next Scrubs express prior written permission. Permission is hereby granted to the extent necessary to lawfully access and use this Website.  Trademarks and logos are the part of respective institutions.  Landau Scrubs, Landau Uniforms - is the property of Landau Medical Uniform, Savon Scrubs is Authorized Dealers of Landau Scrubs and Medical Uniforms.